Shipping policy
Shipping Policy
Thank you for ordering from Windfields. We roast to order and take care to ensure your coffee arrives fresh and in perfect condition.
Processing Time
Most orders are roasted and packed within 1–2 business days of being placed. Orders placed on weekends or Canadian public holidays will begin processing the next business day.
Shipping Times
We ship across Canada using tracked carriers. Estimated delivery times after dispatch are:
- Ontario & Quebec: 2–4 business days
- Western Canada (BC, AB, SK, MB): 3–6 business days
- Atlantic Canada: 4–7 business days
- Northern Canada (YT, NT, NU): 7–14 business days
These are estimates only and are not guaranteed. Delays may occur due to carrier volume, weather, or other factors outside our control.
Shipping Rates
Shipping rates are calculated at checkout based on your location and order weight. We offer free shipping on qualifying orders — the current threshold is displayed at checkout.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery through the carrier's website.
Undeliverable Packages
If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply.
Damaged or Lost Orders
If your order arrives damaged or does not arrive within the expected timeframe, please contact us at jack.read@gmail.com within 14 days of the expected delivery date. We will work with you to resolve the issue as quickly as possible.
Contact Us
For any shipping questions, reach us at jack.read@gmail.com.